World wide freight / logistics Challenge The client was facing the challenge to improve their cost base and reduce their prices in an increasingly competitive market place. At the same time maintaining their flexibility and improving Customer Satisfaction. Their wish was to develop an internal Opex competence capable of driving Improvement and delivering significant value.…
Process manufacturing (steel) Challenge Customer feedback indicated that in any one week during the survey 30% of customers with quality, delivery and service. The client had identified 6 Operational work stream that would deliver stabilized and improved performance. There had been a history of working with proven C.I Tools and techniques. Approach We structured short,…
Water utilities company Challenge The client was facing the challenge to improve their target efficiency and cost to serve position . They had recently fared poorly in the OFWAT scoring mechanism and had to make significant improvements in time for the next AMP founding round. Approach We carried out a rapid upfront diagnostic to identify…
Part of an international manufacturing group based in the USA Challenge Due to a group wide restructure the clients were provided with increase autonomy to run their sites as stand alone businesses. The Leadership team, whilst having may years of service at the facilities had not been used to working with this level of autonomy…